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Carol Esmark Jones
Carol Esmark Jones
Verified email at ua.edu
Title
Cited by
Cited by
Year
Performance outcomes of supply chain agility: when should you be agile?
DM Gligor, CL Esmark, MC Holcomb
Journal of operations management 33, 71-82, 2015
6072015
Timeliness, transparency, and trust: A framework for managing online customer complaints
JL Stevens, BI Spaid, M Breazeale, CLE Jones
Business Horizons 61 (3), 375-384, 2018
1302018
Building international business theory: A grounded theory approach
DM Gligor, CL Esmark, I Gölgeci
Journal of International Business Studies 47, 93-111, 2016
1182016
Tell it like it is: The effects of differing responses to negative online reviews
CL Esmark Jones, JL Stevens, M Breazeale, BI Spaid
Psychology & Marketing 35 (12), 891-901, 2018
662018
Accumulation versus instant loyalty programs: The influence of controlling policies on customers' commitments
SM Noble, CL Esmark, CH Noble
Journal of Business Research 67 (3), 361-368, 2014
652014
I’ll be watching you: Shoppers’ reactions to perceptions of being watched by employees
CL Esmark, SM Noble, MJ Breazeale
Journal of Retailing 93 (3), 336-349, 2017
582017
Retail space invaders: When employees’ invasion of customer space increases purchase intentions
CL Esmark, SM Noble
Journal of the Academy of Marketing Science 46, 477-496, 2018
442018
The effects of behavioral, cognitive, and decisional control in co-production service experiences
CL Esmark, SM Noble, JE Bell, DA Griffith
Marketing Letters 27, 423-436, 2016
442016
Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries
CLE Jones, T Hancock, B Kazandjian, CM Voorhees
Journal of Business Research 144, 703-716, 2022
422022
Supply chain friends: The good, the bad, and the ugly
DM Gligor, CL Esmark
Business Horizons 58 (5), 517-525, 2015
332015
Appreciating anonymity: An exploration of embarrassing products and the power of blending in
CLE Jones, C Barney, A Farmer
Journal of Retailing 94 (2), 186-202, 2018
322018
Open versus selective customer loyalty programmes
CL Esmark, SM Noble, JE Bell
European Journal of Marketing 50 (5/6), 770-795, 2016
322016
Panic attack: How illegitimate invasions of privacy cause consumer anxiety and dissatisfaction
CL Esmark Jones, JL Stevens, SM Noble, MJ Breazeale
Journal of Public Policy & Marketing 39 (3), 334-352, 2020
242020
Co-producing with consumers: how varying levels of control and co-production impact affect
J Stevens, CL Esmark, SM Noble, NY Lee
Marketing Letters 28, 171-187, 2017
232017
A tangled web: Views of deception from the customer's perspective
EA Gillespie, K Hybnerova, C Esmark, SM Noble
Business Ethics: A European Review 25 (2), 198-216, 2016
232016
Approacher be-wear? Increasing shopper approach intentions through employee apparel
C Barney, CLE Jones, A Farmer
Journal of Business Research 108, 401-416, 2020
142020
Bad behavior and conflict in retailing spaces: Nine suggestions to ease tensions
CL Esmark, SM Noble
Business Horizons 59 (1), 95-104, 2016
142016
Title redacted: the impact of negative online review censorship
JL Stevens, CL Esmark Jones, M Breazeale
Journal of Product & Brand Management 31 (4), 570-585, 2022
112022
Influence of social media posts on service performance
C Esmark Jones, S Waites, J Stevens
Journal of Services Marketing 36 (2), 283-296, 2022
82022
Ideally human-ish: How anthropomorphized do you have to be in shopper-facing retail technology?
C Barney, T Hancock, CLE Jones, B Kazandjian, JE Collier
Journal of Retailing 98 (4), 685-705, 2022
72022
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