| The relative influence of organisational commitment and job satisfaction on service quality of customer‐contact employees in banking call centres N Malhotra, A Mukherjee Journal of services Marketing 18 (3), 162-174, 2004 | 721 | 2004 |
| Linking rewards to commitment: an empirical investigation of four UK call centres N Malhotra, P Budhwar, P Prowse The International Journal of Human Resource Management 18 (12), 2095-2128, 2007 | 482 | 2007 |
| Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies P Shamdasani, A Mukherjee, N Malhotra The service industries journal 28 (1), 117-138, 2008 | 371 | 2008 |
| Does role clarity explain employee‐perceived service quality? A study of antecedents and consequences in call centres A Mukherjee, N Malhotra International Journal of Service Industry Management 17 (5), 444-473, 2006 | 366 | 2006 |
| Insights into the Indian call centre industry: can internal marketing help tackle high employee turnover? PS Budhwar, A Varma, N Malhotra, A Mukherjee Journal of services marketing 23 (5), 351-362, 2009 | 237 | 2009 |
| Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms N Malhotra, S Sahadev, K Purani Journal of Business Research 75, 17-28, 2017 | 135 | 2017 |
| Analysing the commitment–service quality relationship: a comparative study of retail banking call centres and branches N Malhotra, A Mukherjee Journal of Marketing Management 19 (9-10), 941-971, 2003 | 130 | 2003 |
| Service quality of frontline employees: A profile deviation analysis N Malhotra, F Mavondo, A Mukherjee, G Hooley Journal of Business Research 66 (9), 1338-1344, 2013 | 104 | 2013 |
| Internal communication and prosocial service behaviors of front-line employees: Investigating mediating mechanisms N Malhotra, AL Ackfeldt Journal of business research 69 (10), 4132-4139, 2016 | 90 | 2016 |
| Revisiting the role stress‐commitment relationship: Can managerial interventions help? AL Ackfeldt, N Malhotra European journal of marketing 47 (3/4), 353-374, 2013 | 90 | 2013 |
| Power perceptions and modes of complaining in higher education A Mukherjee, MB Pinto, N Malhotra The Service Industries Journal 29 (11), 1615-1633, 2009 | 38 | 2009 |
| Organisational justice, organisational identification and job involvement: the mediating role of psychological need satisfaction and the moderating role of person-organisation fit N Malhotra, S Sahadev, NQ Sharom The International Journal of Human Resource Management 33 (8), 1526-1561, 2022 | 32 | 2022 |
| Antecedents of peripheral services cross-buying behavior H Evanschitzky, N Malhotra, FV Wangenheim, KN Lemon Journal of Retailing and Consumer Services 36, 218-224, 2017 | 31 | 2017 |
| Understanding the mechanisms of the relationship between shared values and service delivery performance of frontline employees CR Lages, NF Piercy, N Malhotra, C Simões The International Journal of Human Resource Management 31 (21), 2737-2760, 2020 | 26 | 2020 |
| User engagement on global social networks: Examining the roles of perceived brand globalness, identification and global identity MS Akram, N Malhotra, MAS Goraya, MA Shareef, A Malik, B Lal Technological Forecasting and Social Change 181, 121771, 2022 | 20 | 2022 |
| Work processes and emerging problems in Indian call centres P Budhwar, N Malhotra, V Singh The Next Available Operator: Managing Human Resources in Indian Business …, 2009 | 18 | 2009 |
| Understanding the role of frontline employee felt obligation in services: 解读在服务领域一线员工中感知义务的作用 N Malhotra, N Ashill, CR Lages, A Homayounfard The Service Industries Journal 42 (11-12), 843-871, 2022 | 13 | 2022 |
| New insights into e-loyalty of internet banking users in an emerging market context: a multilevel analysis N Malhotra, S Sahadev, PSH Leeflang, K Purani Information Systems Frontiers 23, 1521-1536, 2021 | 12 | 2021 |
| Call centre services: the good, the bad, and the ugly A Mukherjee, N Malhotra Journal of Services Marketing 23 (5), 2009 | 12 | 2009 |
| Antecedents and consequences of role clarity in explaining employee-perceived service quality in call centres A Mukherjee, N Malhotra American Marketing Association 17 (4), 15-17, 2005 | 12 | 2005 |
