Service loyalty: The effects of service quality and the mediating role of customer satisfaction A Caruana European journal of marketing 36 (7/8), 811-828, 2002 | 3853 | 2002 |
Service quality and satisfaction–the moderating role of value A Caruana, AH Money, PR Berthon European Journal of marketing 34 (11/12), 1338-1353, 2000 | 1364 | 2000 |
The effect of internal marketing on organisational commitment among retail bank managers A Caruana, P Calleya International Journal of bank marketing 16 (3), 108-116, 1998 | 585 | 1998 |
Corporate reputation: concept and measurement A Caruana Journal of product & brand management 6 (2), 109-118, 1997 | 543 | 1997 |
How corporate reputation, quality, and value influence online loyalty A Caruana, MT Ewing Journal of Business Research 63 (9-10), 1103-1110, 2010 | 519 | 2010 |
Market orientation and business performance: some European evidence L Pitt, A Caruana, PR Berthon International marketing review 13 (1), 5-18, 1996 | 510 | 1996 |
Children’s perception of their influence over purchases: the role of parental communication patterns A Caruana, R Vassallo Journal of consumer marketing 20 (1), 55-66, 2003 | 400 | 2003 |
The impact of switching costs on customer loyalty: A study among corporate customers of mobile telephony A Caruana Journal of Targeting, Measurement and Analysis for marketing 12, 256-268, 2003 | 374 | 2003 |
The effect of centralization and formalization on entrepreneurship in export firms A Caruana, MH Morris, AJ Vella Journal of small business management 36 (1), 16, 1998 | 363 | 1998 |
Assessment of the three-column format SERVQUAL: An experimental approach A Caruana, MT Ewing, B Ramaseshan Journal of business research 49 (1), 57-65, 2000 | 354 | 2000 |
The effects of dogmatism and social class variables on consumer ethnocentrism in Malta A Caruana Marketing Intelligence & Planning 14 (4), 39-44, 1996 | 284 | 1996 |
Do universities that are more market orientated perform better? A Caruana, B Ramaseshan, MT Ewing International journal of public sector management 11 (1), 55-70, 1998 | 281 | 1998 |
An internal marketing approach to public sector management: the marketing and human resources interface MT Ewing, A Caruana International Journal of Public Sector Management 12 (1), 17-29, 1999 | 273 | 1999 |
INTQUAL‐an internal measure of service quality and the link between service quality and business performance A Caruana, L Pitt European Journal of marketing 31 (8), 604-616, 1997 | 273 | 1997 |
Measuring corporate reputation: A case example A Caruana, S Chircop Corporate reputation review 3, 43-57, 2000 | 259 | 2000 |
Facets of Corporate Identity, Communication and Reputation A Caruana Routledge, 2008 | 236* | 2008 |
The role of corporate social responsibility, perceived quality and corporate reputation on purchase intention: Implications for brand management L Gatti, A Caruana, I Snehota Journal of Brand Management 20, 65-76, 2012 | 215 | 2012 |
The effect of internal marketing on organizational commitment in Iranian banks A Farzad, N Nahavandi, A Caruana American Journal of Applied Sciences 5 (11), 1480-1486, 2008 | 186 | 2008 |
Effects of some environmental challenges and centralization on the entrepreneurial orientation and performance of public sector entities A Caruana, MT Ewing, Ramaseshan Service Industries Journal 22 (2), 43-58, 2002 | 184 | 2002 |
Excellence-market orientation link: some consequences for service firms A Caruana, L Pitt, P Berthon Journal of Business Research 44 (1), 5-15, 1999 | 181 | 1999 |