Customer knowledge management via social media: The case of Starbucks AYK Chua, S Banerjee Journal of Knowledge Management 17 (2), 237-249, 2013 | 466 | 2013 |
In search of patterns among travellers' hotel ratings in TripAdvisor S Banerjee, AYK Chua Tourism management 53, 125-131, 2016 | 422 | 2016 |
Helpfulness of user-generated reviews as a function of review sentiment, product type and information quality AYK Chua, S Banerjee Computers in Human Behavior 54, 547-554, 2016 | 253 | 2016 |
Understanding review helpfulness as a function of reviewer reputation, review rating, and review depth AYK Chua, S Banerjee Journal of the Association for Information Science and Technology 66 (2 …, 2015 | 242 | 2015 |
Deep learning to filter SMS spam PK Roy, JP Singh, S Banerjee Future Generation Computer Systems 102, 524-533, 2020 | 185 | 2020 |
Intentions to trust and share online health rumors: An experiment with medical professionals AYK Chua, S Banerjee Computers in Human Behavior 87, 1-9, 2018 | 140 | 2018 |
Machine learning techniques and older adults processing of online information and misinformation: A Covid 19 Study J Choudrie, S Banerjee, K Kotecha, R Walambe, H Karande, J Ameta Computers in Human Behavior, 106716, 2021 | 110 | 2021 |
Reliability of reviews on the Internet: The case of TripAdvisor AYK Chua, S Banerjee World Congress on Engineering & Computer Science: International Conference …, 2013 | 97 | 2013 |
To share or not to share: The role of epistemic belief in online health rumors AYK Chua, S Banerjee International journal of medical informatics 108, 36-41, 2017 | 93 | 2017 |
Using supervised learning to classify authentic and fake online reviews S Banerjee, AYK Chua, JJ Kim Proceedings of the 9th international conference on ubiquitous information …, 2015 | 89 | 2015 |
So fast so good: An analysis of answer quality and answer speed in community question‐answering sites AYK Chua, S Banerjee Journal of the American Society for Information Science and Technology 64 …, 2013 | 82 | 2013 |
Applauses in hotel reviews: Genuine or deceptive? S Banerjee, AYK Chua 2014 Science and Information Conference, 938-942, 2014 | 69 | 2014 |
Analysis of community question‐answering issues via machine learning and deep learning: State‐of‐the‐art review PK Roy, S Saumya, JP Singh, S Banerjee, A Gutub CAAI Transactions on Intelligence Technology 8 (1), 95-117, 2023 | 63 | 2023 |
Answers or no answers: Studying question answerability in stack overflow AYK Chua, S Banerjee Journal of Information Science 41 (5), 720-731, 2015 | 63 | 2015 |
A theoretical framework to identify authentic online reviews S Banerjee, A YK Chua Online Information Review 38 (5), 634-649, 2014 | 59 | 2014 |
How businesses draw attention on Facebook through incentives, vividness and interactivity AYK Chua, S Banerjee | 55 | 2015 |
Trust in online hotel reviews across review polarity and hotel category S Banerjee, AYK Chua Computers in Human Behavior 90, 265-275, 2019 | 49 | 2019 |
Applying the theory of planned behavior: Examining how communication, attitudes, social norms, and perceived behavioral control relate to healthy lifestyle intention in Singapore S Banerjee, SS Ho International Journal of Healthcare Management 13 (sup1), 496-503, 2020 | 46 | 2020 |
To capture the research landscape of lecture capture in university education S Banerjee Computers & education 160, 104032, 2021 | 39 | 2021 |
Linguistic predictors of rumor veracity on the internet AYK Chua, S Banerjee Proceedings of the International MultiConference of Engineers and Computer …, 2016 | 38 | 2016 |