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Francis Gacenga
Francis Gacenga
Senior Digital Research Advisor, University of Southern Queensland
Verified email at usq.edu.au
Title
Cited by
Cited by
Year
IT Service Management: A Cross-national Study of ITIL Adoption
M Marrone, F Gacenga, A Cater-Steel, L and Kolbe
Communications of the Association for Information Systems 34 (1), 865-892, 2014
1782014
Extending the IT service quality measurement framework through a systematic literature review
M Lepmets, A Cater-Steel, F Gacenga, E Ras
Journal of Service Science Research 4, 7-47, 2012
852012
An international analysis of IT service management benefits and performance measurement
F Gacenga, A Cater-Steel, M Toleman
Journal of Global Information Technology Management 13 (4), 28-63, 2010
702010
A proposal and evaluation of a design method in design science research
F Gacenga, A Cater-Steel, M Toleman, WG Tan
The Electronic Journal of Business Research Methods 10 (2), 89-100, 2012
592012
IT service management: towards a contingency theory of performance measurement
F Gacenga, A Cater-Steel, WG Tan, M Toleman
Proceedings of International Conference on Information Systems (ICIS 2011), 2011
232011
A performance measurement framework for IT service management
FN Gacenga
University of Southern Queensland, 2013
142013
Measuring the performance of service orientated IT management
F Gacenga, A Cater-Steel, M Toleman, WG Tan
142011
Measuring the performance of IT service management
F Gacenga, A Cater-Steel, M Toleman
Communications of Global Information Technology (COGIT) 3 (2011), 13-24, 2011
72011
Towards a framework and contingency theory for performance measurement: a mixed-method approach [Research in progress]
F Gacenga, A Cater-Steel, WG Tan
Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011
32011
Performance measurement of IT service management: a case study of an Australian university
F Gacenga, A Cater-Steel
Proceedings of the 15th Pacific Asia Conference on Information Systems …, 2011
32011
Research Data Management Framework for Institutions
A Haythornwaite, A Nair, B Weaver, F Gacenga, R Missingham, S Ross, ...
Zenodo, 2023
12023
Navigating the education research maze: contextual, conceptual, methodological and transformational challenges and opportunities for researchers
D Rossi, F Gacenga, PA Danaher
Springer, 2016
12016
Keeping score: measuring ITSM performance
F Gacenga, A Cater-Steel, M Toleman, WG Tan
Proceedings of the 14th National Conference of IT Service Management Forum …, 2011
12011
Delivering value through IT service management metrics
F Gacenga, A Cater-Steel
ITSMF Bulletin: Informed Intelligence, 8-9, 2010
12010
What's Your PMF challenge?
F Gacenga, A Cater-Steel
ITSMF Bulletin: Informed Intelligence, 15-17, 2010
12010
A benefit based segmentation of radio audiences in Nairobi: a case study of university students
FN Gacenga
University of Nairobi,, 2000
12000
Applying the FAIR principles to the Drought Monitor to improve accessibility of data
F Gacenga, DA An-Vo, J McCulloch, D Cobon
30th Conference of the Australian Meteorological and Oceanographic Society …, 2024
2024
Using ARDC Nectar VMs, Jupyter Hub and GitHub to Deploy Agricultural Modelling Applications on the AgReFed Platform
F Gacenga, DA An-Vo
eResearch Australasia 2023 Conference, 2023
2023
Making an Agricultural Research Dataset FAIR: A case study of the Australian Drought Monitor Dataset
F Gacenga, DA An-Vo, D Cobon, R Young, J McCulloch
eResearch Australasia 2023 Conference, 2023
2023
Australian Drought Monitor
D Cobon, F Gacenga, DA An-Vo, C Pudmenzky, T Nguyen-Huy, R Stone, ...
University of Southern Queensland, 2022
2022
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