| The role of job demands and emotional exhaustion in the relationship between customer and employee incivility DD Van Jaarsveld, DD Walker, DP Skarlicki Journal of management 36 (6), 1486-1504, 2010 | 643 | 2010 |
| Getting even for customer mistreatment: the role of moral identity in the relationship between customer interpersonal injustice and employee sabotage. DP Skarlicki, DD Van Jaarsveld, DD Walker Journal of applied psychology 93 (6), 1335, 2008 | 618 | 2008 |
| Exploring the effects of individual customer incivility encounters on employee incivility: The moderating roles of entity (in) civility and negative affectivity. DD Walker, DD Van Jaarsveld, DP Skarlicki Journal of Applied Psychology 99 (1), 151, 2014 | 269 | 2014 |
| Sticks and stones can break my bones but words can also hurt me: The relationship between customer verbal aggression and employee incivility. DD Walker, DD Van Jaarsveld, DP Skarlicki Journal of applied psychology 102 (2), 163, 2017 | 125 | 2017 |
| Unpacking the relationship between customer (in) justice and employee turnover outcomes: can fair supervisor treatment reduce employees’ emotional turmoil? DD Van Jaarsveld, DD Walker, SLD Restubog, D Skarlicki, Y Chen, ... Journal of Service Research 24 (2), 301-319, 2021 | 48 | 2021 |
| Accelerating employee-related scholarship in service management: research streams, propositions, and commentaries M Subramony, K Ehrhart, M Groth, BC Holtom, DD van Jaarsveld, D Yagil, ... Journal of Service Management 28 (5), 837-865, 2017 | 43 | 2017 |
| Misbehaving customers: Understanding and managing customer injustice in service organizations. DD Van Jaarsveld, SLD Restubog, DD Walker, RK Amarnani Organizational Dynamics, 2015 | 29 | 2015 |
| Predicting service employee incivility toward customers: The roles of employee boredom, emotional exhaustion, and organizational identification DD Walker University of British Columbia, 2009 | 19 | 2009 |
| The Canadian contact centre industry: Strategy, work organization DD Van Jaarsveld, AC Frost, D Walker & human resource management, 2007 | 5 | 2007 |
| It takes two to tango: a multidisciplinary bibliometric review across six decades of dyadic service encounter research DD Walker, SK Kim, DD van Jaarsveld, SLD Restubog, M Marrone, ... Journal of Service Management 34 (5), 970-994, 2023 | 2 | 2023 |
| Encouraging good behavior for cusomters DD van Jaarsveld, DD Walker, SK Kim Harvard Business Review., 2022 | | 2022 |
| Untangling Employee and Customer Incivility Spirals: Hardiness and Boredom in Service Interactions DD Walker, D van Jaarsveld, D Skarlicki Academy of Management Proceedings 2012 (1), 17287, 2012 | | 2012 |
| Approaches to assessing wage loss duration at the Workers’ Compensation Board of British Columbia DD Walker University of British Columbia, 2003 | | 2003 |
Danielle D. van JaarsveldProfessor, University of British ColumbiaZweryfikowany adres z sauder.ubc.ca
