| Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance E Tsoukatos, GK Rand Managing Service Quality: An International Journal 16 (5), 501-519, 2006 | 500 | 2006 |
| The role of service fairness in the service quality–relationship quality–customer loyalty chain: An empirical study A Giovanis, P Athanasopoulou, E Tsoukatos Journal of Service Theory and Practice 25 (6), 744-776, 2015 | 243 | 2015 |
| Cultural influences on service quality and customer satisfaction: evidence from Greek insurance E Tsoukatos, GK Rand Managing Service Quality: An International Journal 17 (4), 467-485, 2007 | 220 | 2007 |
| Key determinants of service quality in retail banking E Tsoukatos, E Mastrojianni EuroMed Journal of Business 5 (1), 85-100, 2010 | 131 | 2010 |
| Out of pocket payments and social health insurance for private hospital care: evidence from Greece N Grigorakis, C Floros, H Tsangari, E Tsoukatos Health Policy 120 (8), 948-959, 2016 | 45 | 2016 |
| The role of corporate image and switching barriers in the service evaluation process: evidence from the mobile telecommunications industry A Giovanis, P Athanasopoulou, E Tsoukatos EuroMed Journal of Business 11 (1), 132-158, 2016 | 39 | 2016 |
| Quality improvement in the Greek and Kenyan insurance industries E Tsoukatos, M Simmy, G Rand archives of economic history 16 (2), 93-116, 2004 | 31 | 2004 |
| Cross-functional knowledge management R Shams, D Vrontis, Y Weber, E Tsoukatos The international landscape. New York: Routledge, 2019 | 30 | 2019 |
| Applying importance‐performance analysis to assess service delivery performance: Evidence from Greek insurance E Tsoukatos EuroMed Journal of Business 3 (2), 144-162, 2008 | 30 | 2008 |
| Customer behaviour, service quality and the effects of culture: A quantitative analysis in Greek insurance, PhD Thesis E Tsoukatos Lancaster University, Management school, 2007 | 25* | 2007 |
| Customer behaviour, service quality and the effects of culture: a quantitative analysis in Greek insurance E Tsoukatos University of Lancaster, 2007 | 25 | 2007 |
| An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty A Giovanis, E Tsoukatos Journal of Transnational Management 22 (1), 4-24, 2017 | 24 | 2017 |
| Macroeconomic and financing determinants of out of pocket payments in health care: Evidence from selected OECD countries N Grigorakis, C Floros, H Tsangari, E Tsoukatos Journal of Policy Modeling 40 (6), 1290-1312, 2018 | 23 | 2018 |
| Customers' intentions to adopt proximity m-payment services: empirical evidence from Greece A Giovanis, E Tsoukatos, D Vrontis Global Business and Economics Review 22 (1-2), 3-26, 2020 | 21 | 2020 |
| Stakeholder engagement and sustainability SMR Shams, D Vrontis, Y Weber, E Tsoukatos, A Galati Routledge, 2019 | 21 | 2019 |
| Predicting consumer healthy choices regarding type 1 wheat flour M Fiore, C Gallo, E Tsoukatos, P La Sala British Food Journal 119 (11), 2388-2405, 2017 | 21 | 2017 |
| Editorial introduction: business under crisis—avenues for innovation, entrepreneurship and sustainability D Vrontis, A Thrassou, L Efthymiou, N Uzunboylu, Y Weber, SMR Shams, ... Business Under Crisis, Volume III: Avenues for Innovation, Entrepreneurship …, 2022 | 20 | 2022 |
| Combined social and private health insurance versus catastrophic out of pocket payments for private hospital care in Greece N Grigorakis, C Floros, H Tsangari, E Tsoukatos International Journal of Health Economics and Management 17, 261-287, 2017 | 20 | 2017 |
| The impact of R&D and information technology on innovation performance of Greek SMEs E Tsoukatos, F Psimarni-Voulgaris, C Lemonakis, K Vassakis Global Business and Economics Review 19 (5), 521-535, 2017 | 17 | 2017 |
| Linking motivational leadership with creativity A Thrassou, D Orfanos, E Tsoukatos Innovation and Capacity Building: Cross-disciplinary Management Theories for …, 2018 | 16 | 2018 |
Riad ShamsAssistant Professor of Marketing, Northumbria UniversityZweryfikowany adres z northumbria.ac.uk
